FREQUENTLY ASKED QUESTIONS
Got a burning question? Or just a bit curious? Poke around in our FAQ below.
Can’t find what you’re looking for? Slide into our DMs, we love a chat. Just ping us in FB messenger in the bottom right hand corner of this page.
HOW DO I USE THE MASK?
Start with clean dry skin. Remove the lid and wadding (which keeps your jar sealed tight) & apply with clean fingers (duh?). Avoid eyes (another duh) and smooth over your entire face- or to a trouble area (cry every time).*
Leave for 10-15 minutes & the mask will harden & dry. Read here for our list of excellent ways to kill 15 min (PSA. you can actually make and eat a whole mug brownie in this time, believe us it’s doable)
Remove with warm water & towel dry your skin. Kelp face begone.
Alternatively, you can apply as a spot treatment to target troublesome areas. The mask can also be used on chest and back. Just follow the same process.
*If you have sensitive skin, or this is the first time using a face mask, we recommend applying a patch test to your hand first to ensure no adverse reactions.
HOW MANY MASKS COME IN A JAR?
Our jar is 75ml. If you use a
HOW OFTEN SHOULD I USE THE MASK?
For best results, we recommend 2-3 times a week. Getting yourself into a regular routine supports skin improvement. You can use the mask as a spot treatment if you feel a blemish coming on.
HOW LONG WILL MY PRODUCT LAST?
Our mask will expire 12 months after opening. We suggest using clean hands when applying to prevent bacteria growth.
HOW WILL MY PRODUCT CHANGE OVERTIME?
Kelp & Co. Seaweed Clay Mask is a natural product, over time you may see slight changes in the colour & viscosity (great word, which translates to thickness FYI). Slight separation and thickening can occur as a result of the clay oxidising- which we kind of love! It’s a testament to its natural properties that these changes occur. Simply stirring the clay should do the trick. Magic!
DO YOU TEST ON ANIMALS?
We only test on our friends. Sorry friends. We believe nothing should suffer as a result of our products including our environment. Kelp & Co. are proud to be cruelty-free.
IS THE MASK VEGAN?
We don’t use any animal products. Your skincare shouldn’t have to compromise your dietary choices. We’re proud to be vegan!
HOW DO I RECYCLE MY PACKAGING
So glad you asked! Rinse your empty jar, pop your lid, jar & wadding (the inner little bit of the lid that keeps it sealed tight) in the recycling bin. Remove the label and pop it in your compost – it’s completely biodegradable! If you don’t have a compost (you should really get one) then pop it in the waste bin, it will decompose super quickly. Your box can also be popped into the recycling bin!
LABELLESS BEAUTY? WHAT'S THE DEAL?
We have removed our label in a stance against over packaging. Where do we draw the line between consumerism & vanity? We wanted to focus on our product because, well it’s actually pretty damn good. We wanted to reduce our footprint.
We wanted to rethink packaging. We don’t need to cover up. So we’re not. What you get is what’s legally required.
We provide you with our ingredients on a ‘label’ made from wood pulp sourced from managed plantations, the material is biodegradable and compostable. The compostable material has 90% outdoor biodegradation within the space of 6 to 9 months as opposed to some plastics which can take up to 400 years!
WHERE CAN I BUY KELP & CO.?
Kelp & Co. is available online only. By reducing our overheads we’re reducing our footprint. Since there’s no window shopping in the internet world, share us around to your friends so they can get their hands (or mouses) on some Kelp & Co.
WHAT PAYMENT METHODS CAN I USE?
Although we don’t like plastic we do take plastic payments. Pop your credit card details in and we’ll securely process your payment. We accept any major credit card. We also have AfterPay, with payment managed through their site. (Sorry, we’re no longer accepting Monopoly money).
IS IT SAFE TO USE MY CREDIT CARD ONLINE?
Safety first! We have partnered with our friends at Stripe to ensure secure online payments!
WHAT'S THE DEAL WITH .IO?
.io actually stands for
HOW LONG DOES DELIVERY TAKE?
We aim to get your Kelp & Co. to you as soon as we can! Well, as soon as the postie can (he’s a busy guy!) For standard delivery, times vary between 2-10 business days. For international orders to the United States, shipping takes approximately 6 business days for major metro areas. Send us a DM with your location & we can give you a much more accurate estimate. Did we mention postage within Australia is free?! Lucky you.
WHERE DO YOU DELIVER TO?
We’re Aussie based, and deliver anywhere within Aus! For our international Kelpers, we currently only ship to the US.
Don’t deliver to your country? Send us a DM & let us know where you’d like Kelp & Co. to go!
HOW WILL MY ORDER ARRIVE?
Delivery within Australia is 100% carbon neutral. The box that was first packed is the very one that arrives on your door. We don’t overpackage & we don’t overpromise. For orders within Australia – the box is the exact size of our shipping label. We’re minimalist after all.
ARE THERE EXTRA FEES ON INTERNATIONAL ORDERS?
Whilst our product should not meet the requirements for extra tariffs or taxes in the US we cannot guarantee that you won’t have to pay them (although this is unlikely). Any additional fees as a result of the customs process are paid for at your expense.
WHAT'S YOUR RETURNS POLICY?
Drop us an email or shoot us a DM. We’ll be happy to swim you through our returns policy.
HOW DO I BECOME A KELPFLUENCER?
It’s as easy as signing up on our ‘Join’ page. You don’t even need to have made a purchase! Send us a DM over Instagram and we’ll generate you a custom sharing link. What are you waiting for? Sign Up Now!
WHAT IS A KELPFLUENCER?
A Kelpfluencer is a registered Kelp & Co. ambassador. Our Kelpfluencers have their very own discount code which rewards them when someone shops using their link.
HOW DO I SHARE MY REFERRAL LINK?
You can easily send your referral link to your network via socials on Facebook, Messenger, WhatsApp or Telegram. Or simply just a bit of Ctrl C, Ctrl V action of your custom code after signing up & distribute it wherever you’d like. Pop it in your Insta bio, send it via text, slide it into some DM’S or post to your Facebook feed. Whatever the way, the more you share the more you’ll be rewarded.
HOW DO I KNOW IF I HAVE REFERRED ANYONE?
WHEN DO I GET PAID FOR MY REFERRALS?
Payday falls at the end of each month. You’ll be prompted to create a Paypal account (if you don’t already have one get on the bandwagon) to cash out. The money will be credited to you for each successful referral within the period.
WHO CAN BE A KELPFLUENCER?
We are now recruiting our very first team of Kelpfluencers. We believe you should be rewarded for