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PRIVACY POLICY

OUR COMMITMENT

Your privacy is important to us. It is Kelp & Co.’s policy to respect your privacy regarding any information we may collect from you across our website, https://kelpandco.io, & other sites we own & operate. We take concerns for your security seriously & we treat personal information with protection.

PERSONAL INFORMATION

If you contact us (through our website, via email, over social media or purchase from our store) we will may collect the following information:

  • name
  • postal address
  • email address
  • order details
  • payment information such as your card details if a purchase has been made
  • any other information which we may need to promote our products

You are free to refuse our request for your personal information, with the understanding that we may be unable to provide you with some of your desired services.

USING OUR WEBSITE

We may collect personal information from you when you use our website. Your continued use of our website will be regarded as acceptance of our practices around privacy& personal information.

If you have any questions about how we handle user data & personal information, feel free to contact us via email: privacy@kelpandco.io.

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content & practices of these sites, & cannot accept responsibility or liability for their respective privacy policies.

COOKIES

This website uses cookies. Cookies are small text files that are used to store small pieces of information. The cookies are stored on your device when the website is loaded on your browser. These cookies help us make the website function properly, make the website more secure, provide better user experience, and understand how the website performs and to analyze what works and where it needs improvement.

As most of the online services, our website uses cookies first-party and third-party cookies for a number of purposes. The first-party cookies are mostly necessary for the website to function the right way, and they do not collect any of your personally identifiable data.

The third-party cookies used on our websites are used mainly for understanding how the website performs, how you interact with our website, keeping our services secure, providing advertisements that are relevant to you, and all in all providing you with a better and improved user experience and help speed up your future interactions with our website.

You can at any time change or withdraw your consent from the Cookie Declaration on our website.

THIRD-PARTY ANALYTICS PROVIDERS

We use third-party analytics providers, to collect information about the usage of our website to enable us to improve how it works. The information allows us to see the overall patterns of usage, helps us record any difficulties you have with the website, shows us whether our advertising is effective or not, and allows us to use responses to advertisements to optimize ad performance. 

Google Analytics, use cookies and other similar technologies to collect information about the usage of our website and to report website trends to us, without storing any personal data on external third-party analytics provider platforms.  See below for more information, or to opt-out of these practices:

You may opt-out of Google Analytics by clicking here.

HOTJAR

We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behaviour and their devices (in particular device’s IP address (captured and stored only in anonymized form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), preferred language used to display our website). Hotjar stores this information in a pseudonymized user profile. Neither Hotjar nor we will ever use this information to identify individual users or to match it with further data on an individual user. For further details, please see Hotjar’s privacy policy by clicking on this link.

 You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this opt-out link

FACEBOOK (VISITOR ACTION PIXEL)

We use “visitor action pixels” from Facebook on our website. This allows user behaviour to be tracked after they have been redirected to our website by clicking on a Facebook ad. This enables us to measure the effectiveness of Facebook ads for statistical and market research purposes. The data collected in this way is anonymous to us, i.e. we do not see the personal data of individual users. However, this data is stored and processed by Facebook, which is why we are informing you, based on our knowledge of the situation. Facebook may link this information to your Facebook account and also use it for its own promotional purposes, in accordance with Facebook’s Data Usage Policy https://www.facebook.com/about/privacy/. You can allow Facebook and its partners to place ads on and off Facebook. A cookie may also be stored on your computer for these purposes. You can object to the collection of your data by Facebook’s pixel, or to the use of your data for the purpose of displaying Facebook ads by going here. Facebook is certified under the Privacy Shield Agreement and thus guarantees compliance with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt0000000GnywAAC&status=Active)

GOOGLE MARKETING SERVICES

On our website, we use marketing and remarketing services provided by Google. These services allow us to display advertisements in a more targeted manner in order to present advertisements of interest to users. Through remarketing, ads and products are displayed to users relating to an interest established by activity on other websites within the Google Network. For these purposes, a code is used by Google when our website is accessed and what is referred to as (re)marketing tags are incorporated into the website. With their help, an individual cookie, i.e. a small file, is stored on the user’s device (comparable technologies may also be used instead of cookies). 

Cookies can be set by various domains, including google.com, doubleclick.net, invitemedia.com, admeld.com, googlesyndication.com or googleadservices.com. This file records which apps users have visited, which content they are interested in and which offers have been used. In addition, technical information about the browser and operating system, referring websites, the length of the visit as well as any additional data about the use of the online products and services are stored. 

All user data will only be processed as pseudonymous data. Google does not store any names or e-mail addresses. All displayed ads are therefore not displayed specifically for a person, but for the owner of the cookie. This information is collected by Google and transmitted to and stored by servers in the USA. One of the Google marketing services we use is the online advertising program Google Ads. In the case of Google Ads, each Google Ads customer receives a different conversion cookie. Cookies can therefore not be tracked through the websites of Google Ads customers. The information collected by the cookie is used to generate conversion statistics for Google Ads customers who have opted for conversion tracking. Google Ads customers see the total number of users who clicked on their ad and were redirected to a page with a conversion tracking tag. However, they will not receive any information that personally identifies users. We may include third-party advertisements based on the Google Marketing Service called DoubleClick. DoubleClick uses cookies to enable Google and its partner websites to place ads based on users’ visits to this website or other websites on the Internet. Google services make use of Google’s Tag Manager. For more information about Google’s use of data for marketing purposes, please see the summary page:  https://www.google.com/policies/technologies/ads, Google’s privacy policy is available at https://www.google.com/policies/privacy. If you wish to object to interest-based advertising by Google marketing services, you can do so using the settings and opt-out options provided by Google: http://www.google.com/ads/preferences. Transmission of your data to the USA cannot be excluded. Google is certified under the Privacy Shield Agreement and thus guarantees its compliance with European data protection legislation (https://www.privacyshield.gov/participant?id=a2zt000000001L5AAI&status=Active).

USE OF INFORMATION

We only ask for personal information when we truly need it to provide a service to you. We collect it by fair & lawful means, with your knowledge & consent. We also let you know why we’re collecting it & how it will be used. We will share the information we collect about you with our service providers to the extent necessary for the purposes of providing a service to you. For example: Third parties providing payment gateways or third parties who process transactions on our behalf.

We only retain collected information for as long as necessary to provide you with your requested service. What data we store, we’ll protect within commercially acceptable means to prevent loss & theft, as well as unauthorised access, disclosure, copying, use or modification.

INFORMATION SECURITY

We take steps to protect information which we hold. to protect your personal information & technological protection to follow best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. We only retain your information for as long as is necessary for us to use your information as described above or to comply with our legal obligations.

CONTACTING US

If you have any concerns or questions about this Privacy Policy, or would like to know more about the data we keep on you, please email our Privacy Officer at privacy@kelpandco.io & we will get back to you with 48 hours.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy & we will post any changes that we make right here.

This policy is effective as of 18th April 2020.

Kelp & Co. IO Pty. Ltd. © 2020. All rights reserved. Website by KnowGood Digital.

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